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Privacy Policy

This Privacy Policy describes how Get It Gone, LLC ("we," "us," or "our"), the operator of getitgoneasap.com, collects, uses, and protects the personal information you provide to us.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). We collect this information in two primary ways:

 

A. Information You Voluntarily Provide

 

This is information you directly give us when you request a quote, schedule a service, or contact us. It may include:

  • Contact Information: Name, email address, phone number, and physical service address.

  • Service Details: Information about the junk removal service requested, including location specifics (e.g., floor of an apartment, backyard), and details about the items to be removed.

  • Billing Information: If you make a payment online, your payment card details are collected and processed by a secure third-party payment processor. We do not store full credit card numbers on our servers.

  • Communication Content: Records of correspondence when you contact customer support or communicate with our staff via email, phone, or chat.

 

B. Information Collected Automatically

 

When you visit our website, we automatically collect certain data about your device and usage to help us improve our site and services. This may include:

  • Usage Data: Pages viewed, links clicked, time spent on the site, and the referring website or source that brought you to us.

  • Device and Technical Information: Internet Protocol (IP) address, browser type, operating system, and device identifiers.

  • Location Data: General location inferred from your IP address (not your precise GPS coordinates).

2. How We Use Your Information

We use the collected information for the following business and commercial purposes:

  • To Provide Services: To schedule, confirm, and complete your junk removal or cleanout services.

  • To Communicate: To respond to your quote requests, inquiries, and customer support needs, and to send service-related notifications (e.g., arrival updates, job completion).

  • Billing and Payment: To process payments and manage invoicing for services rendered.

  • Marketing (with Consent): To send you promotional materials, service updates, or special offers, from which you can opt-out at any time.

  • To Improve Our Website and Services: To analyze website traffic and user interaction to enhance the functionality, user experience, and efficiency of getitgoneasap.com.

  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of our customers and employees.

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your Personal Information to any third parties for their independent marketing or advertising purposes.

We only share your information with third parties in the following limited circumstances:

  • Service Providers: We share necessary information with trusted partners who help us run our business, such as:

    • Third-party payment processors (for secure billing).

    • Customer relationship management (CRM) and scheduling tools (for organizing your service).

    • Analytics providers (like Google Analytics, to understand website traffic).

  • Legal Requirements: If required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Get It Gone ASAP, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information.

  • Cookies are small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your preferences and analyze website usage.

  • You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may affect your experience on our website.

5. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

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